Life

Adios Vodafone – After A Nightmare Trying To Upgrade

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Recently my old iPhone 5 battery started dropping it’s charge. So as a loyal long term Vodafone customer, one that had been with them for years, I decided to speak to them about an early upgrade. They said I could and I opted for Apple’s iPhone 6 Plus (64GB, GOLD) as a new handset, which they said would be delivered the next day.

After three weeks of telephoning Vodafone customer services practically on a daily basis and receiving many broken promises, I still had no new handset. I felt frustrated, that the order was no further forward and like anything that they said to me on the phone would be a lie. Despite how I felt, I always remained pleasant and patient. But I decided to cancel my telephone upgrade order and re-order the upgrade in store.

My local store had Apple iPhone 6 Plus (64GB, GOLD) in stock. Hurray! But wait, I couldn’t have it because of their IT systems still showing the original upgrade order as open – despite me cancelling it and reassurances from Vodafone customer services on the phone that I would be able order in store. I tweeted my frustration to them, not that the staff in store, on the telephone or on twitter seemed to care.

I’d lost my trust in them. A search online revealed that I wasn’t the only one experiencing issues upgrading. Vodafone’s problems seem to be:

  • Their IT systems. An order gets canceled because they don’t have the handset in stock, but the order still shows as open and gets stuck.
  • The warehouse stock levels, warehouse management (in terms of ordering more handsets before they run out) and distribution.
  • No complaints department or way to escalate order issues to get them sorted.

Up until this experience, Vodafone have always been good with me. But this experience felt like a bad joke. I decided to show them what I thought of this experience by walking away and taking my wallet with me.

Blog soon,

Antony

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Ruby Wax Live: Inspirational, Funny and Informative in her Sane New World Tour

Reading Time: 3 minutes
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The Lowry Theatre – Salford Quays

My good friend Jayne had bought us tickets to see Ruby Wax live at The Lowry, Salford Quays for my birthday. But on the day, unfortunately Jayne wasn’t well. My anxiety went into overdrive, but I manage to arrange for Simon to come along instead.

Simon and I just made it on time and took our seats, as Ruby sat on stage about to start. Ruby had split the show into two sections. In the first she delivered a scripted, but still exceptionally funny and informative talk on why we’re screwed.

Ruby explained how she became the Poster Girl for mental illness, shared some of her experiences and schooled us in the functioning of the brain. She covered the chemicals of the brain and their functions including dopamine, serotonin and cortisol. Ruby explained what happens in the brain in the case of dysfunction – such as in the cases of depression and anxiety. Then she briefly explained how mindfulness effects the brain before taking the audience through a short mindful exercise.

After the the interval we returned to our seats for a two way discussion about mental health between Ruby and the audience. I actually reached for the microphone, which I couldn’t imagine doing when I was well let alone in recovery. But I just thought: I’m only get this opportunity once. Plus there was something about Ruby that made me feel at ease. I disclosed about being ill, to Ruby and an audience of about two hundred, no less. I explained that I had been worried about the stigma and only went to get help when I completely lost the ability to function.

I told Ruby that I agreed life getting busier, with too much information to retain and that it often felt unmanageable. I stated that often I feel like I’m not achieving anything, as every time I reach a goal – my mind moves the goal posts further away.

I explained to Ruby and the audience that I am learning to control my negative thought patterns and critical inner voice. I said that I feel that I can control my thoughts, but that I struggle with controlling my feelings. I asked Ruby what she thought the difference was. She said that there was none, that they were both just chemicals in the brain.

Other people asked Ruby questions, shared their experiences or explained projects that they were involved with around mental health. Then Ruby brought the show to a conclusion.

Afterwards, I treated myself to two of Ruby’s books (see below). She thanked me for my question and she was kind enough to sign both of the books for me.

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Treated Myself to Ruby Wax’s two books – both of which she kindly signed.

I did become a little star struck, being so close to this inspirational woman. – Sorry about that Ruby.

Overall the experience including the Sane New World show, discussion and book signing left me feeling less alone and that Ruby is without doubt a inspirational, funny and informative woman. Thank you Ruby. It was a superb experience that I would recommend anyone whose experienced poor mental health, been effected by another’s poor mental health, or is just interested in keeping mentally well.

Oh and if you can’t get to see her, you can buy her book Sane New World on Amazon.

Write soon,

Antony

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My 29th Birthday – No Plans, No Pressure and Plenty of Presents

Reading Time: 3 minutes
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My New Crystals: Christina, Chris and Quartzy. All on my new Clear Quartz Crystal Bed.

Recently was my 29th birthday. For the first time since I can remember I had no plans. That week I had gone back to work on a phased return, so although I was off work on my birthday I was exhausted. So I took it easy and did as little as possible. It felt great to have no pressure to do anything. But next year I’ll be making big plans, especially as it’s the big 3-0.

By 11:30am I was overwhelmed by the number of people who’d left birthday wishes on my Facebook wall. Mum and Ian nipped round after lunch time and that was it for my day. As always I was fortunate to kindly to receive many cards and presents off family and friends.

The presents were plentiful and are still coming. These included a clear quartz bed and three quartz crystals (pictured left). I’ve named them Christina, Chris and Quartzy like when Sid off Ice Age: Dawn Of The Dinosaurs names the T-Rex eggs Egbert, Yoko and Shelly.

Simon got me a Yankee Candle (among other things) and we went out for dinner. Kay bought me Him & Me by Michael & Jack Whitehall (pictured below left).

I’ve started a Minion Family. Steve bought me the small wind up minion Bob (the one with the teddy). I was bought the medium-sized minions that flashes multiple coloured and the small wind up minion Stuart (the one with the guitar) (Pictured below right).

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Yankee Candle off Simon and Him & Me book off Kay. 🙂
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My Minion Family – New Minions are the medium sized one that glows different colours and the two smaller wind up ones.

People were incredibly generous and gave me some money. With the money I bought some books, DVDs and a box set off Amazon (pictured left). Here is what I treated myself to:

Jayne kindly bought us tickets to see Ruby Wax in her show Sane New World. There’s so much to say about the show that I’ll write a separate blog post. But words that spring to mind when I think about the show are: inspirational, funny and informative.

A huge thank you for everyone that sent me well wishes, bought me cards and presents. Thank you again. It is very kind of you.

At one point on my birthday, I felt a little sad that I’d done nothing and planned nothing on my birthday. But I’ve realised that as the year roles on I’ve got plenty to look forward to including:

  • Mum and Ian getting married and my mum’s 50th.
  • A fishing trip stag do.
  • Simon’s birthday.
  • Summer is coming which means warmer weather and more sunshine.
  • Watching Nina Conti live with Simon.
  • Watching Wheatus with my cousin Jenny.
  • Watching Southport Fireworks Championships Show with Simon.

Blog soon,

Antony

More Content From Antony

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Finally…in Recovery and getting Back to Life

Reading Time: 4 minutes
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Me Drinking Coffee. Slowly Getting Back to Life 🙂

In January, everything stopped. I stopped being able to function and was ill. The truth is that I had been ill for a long time before this, but that I had continued to solider on – hoping that I would start to feel better.

Here were some of my symptoms:
Tick Box Bullet Point No concentration span. I wasn’t able to watch TV or films, read or write. I didn’t feel safe to drive, so I didn’t.
Tick Box Bullet Point Short term memory loss.


Tick Box Bullet Point Feeling constantly exhausted despite sleeping for many, many hours.
Tick Box Bullet Point Some insomnia and night terrors.
Tick Box Bullet Point Back pain – despite resting and regularly completing physiotherapy exercises.
Tick Box Bullet Point Head aches.
Tick Box Bullet Point Stomach ache/constipation despite eating a reasonably good diet.
Tick Box Bullet Point Poor personal hygiene and not cleaning my home environment.
Tick Box Bullet Point Overeating or forcing myself to eat despite feeling that I didn’t want to.
Tick Box Bullet Point No motivation – I found it extremely difficult and tiring to do the smallest of tasks.
Tick Box Bullet Point Reckless spending of money – mostly through online shopping.
Tick Box Bullet Point Any extremely variable mood which changed throughout the day and night. From being void of any feelings to a tornado of fast swirling feelings including: guilt, inadequacy and feeling like a failure.
Tick Box Bullet Point Anxiety – resulting in becoming antisocial and finding it difficult to leave home.
Tick Box Bullet Point Worry and panic about what people would think of me.
Tick Box Bullet Point Feeling hopeless, which is the worst feeling in the world.
Tick Box Bullet Point Feeling like I was loosing my mind.
Tick Box Bullet Point Feeling like I was falling down a dark bottomless pit.
Tick Box Bullet Point Feeling frustrated at not being able to snap out of it and that nothing I did made a difference to how I felt or my ability to function.
Tick Box Bullet Point Overly self-critical thoughts and zero self esteem. A critical inner voice that was loud and repetitive.
Tick Box Bullet Point At two particularly bad points I suffered from compulsions to end my life.
Tick Box Bullet Point In short, feeling like my mind, body and soul were being devoured and destroyed by this illness.

So I went to see my GP who completed the PHQ depression test and diagnosed me with severe clinical depression. At several points throughout my treatment, this test was repeated to check on my progress. At one point, I was scoring 24 out of a possible 27. My GP started me on antidepressants and encouraged me to self-refer for counselling.

The first antidepressant didn’t work, despite gradually increasing the dose to the maximum. Apparently this is really common, happening to at least 50% of people. So my GP gradually withdrew the first antidepressant and then started me on another – which thankfully is working. I self-referred to counselling, had an assessment and to this date am still on the waiting list.

January to May has felt like a write-off in every sense of the word. But I feel extremely lucky to have made it through this dark and difficult time. What’s that phrase? Ah yes…I believe I made it through by the skin on my teeth.

Looking back, I’ve had depressive tendencies for at least the last few years. I’ve been rubbish at spotting the symptoms in myself, but am much more aware of signs, symptoms and triggers now.

I’m still in recovery and it is a gradual process. I’m still on the antidepressants and will be for sometime. I’ve started taking multivitamins to make sure my body and mind is getting what it needs. But now I’m feeling good, better than I have felt in years. I’ve even started laughing again, proper belly laughs, which I haven’t done for what feels like forever.

Now I’m getting back to life. I’ve thanked those close to me for their support, love, care and kindness. I’ve gone back to work and realised that I have the most brilliant, amazing and fantastic work colleagues. They’ve been so supportive and I feel so lucky to work with such wonderful people.

Blog soon,

Antony

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