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Adios Vodafone – After A Nightmare Trying To Upgrade, Hello Giffgaff

By Life, Money / Finances, Shopping, Technology, ThinkingNo Comments

Recently my old iPhone 5 battery started dropping it’s charge. So as a loyal long term Vodafone customer, one that had been with them for years, I decided to speak to them about an early upgrade. They said I could and I opted for Apple’s iPhone 6 Plus (64GB, GOLD) as a new handset, which they said would be delivered the next day.

After three weeks of telephoning Vodafone customer services practically on a daily basis and receiving many broken promises, I still had no new handset. I felt frustrated, that the order was no further forward and like anything that they said to me on the phone would be a lie. Despite how I felt, I always remained pleasant and patient. But I decided to cancel my telephone upgrade order and re-order the upgrade in store.

My local store had Apple iPhone 6 Plus (64GB, GOLD) in stock. Hurray! But wait, I couldn’t have it because of their IT systems still showing the original upgrade order as open – despite me cancelling it and reassurances from Vodafone customer services on the phone that I would be able order in store. I tweeted my frustration to them, not that the staff in store, on the telephone or on twitter seemed to care.

I’d lost my trust in them. A search online revealed that I wasn’t the only one experiencing issues upgrading. Vodafone’s problems seem to be:

  • Their IT systems. An order gets canceled because they don’t have the handset in stock, but the order still shows as open and gets stuck.
  • The warehouse stock levels, warehouse management (in terms of ordering more handsets before they run out) and distribution.
  • No complaints department or way to escalate order issues to get them sorted.

Up until this experience, Vodafone have always been good with me. But this experience felt like a bad joke. I decided to show them what I thought of this experience by walking away and taking my wallet with me.


Get a free giffgaff Sim

giffgaff-logo A friend on Facebook recommended that I sign up with GiffGaff. I did and everything went smoothly. The handset was delivered the next working day as promised. It’s been a brilliant, easy and enjoyable service so far.

Here are some advantages of being with GiffGaff and how they are different to other providers:

  • They do sim only deals or handset and sim deals.
  • You buy the handset as a credit agreement. Meaning you can pay a small or larger deposit, choose the term of the credit agreement and it’s all really clear and easy to understand.
  • All handsets come unlocked, so can be used on any network.
  • You buy monthly goodbag packages, rather than having a fixed term contract.
  • You can leave GiffGaff at any time by turning off the auto-renew goodybag and getting a sim card for another network.
  • They’re competitively priced – cheaper than most other companies from the prices that I’ve seen.
  • Free GiffGaff to GiffGaff calls.
  • They regularly listen to customers and take their ideas on board.
  • And much more…

So if you’re looking to switch mobile phone providers, I’d highly recommend GiffGaff.

Blog soon,

Antony


Get a free giffgaff Sim

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Friday 19 June 2015

Vidahost Review: Reliable Hosting, Outstanding Customer Service & Discount Coupon

By Reviews, TechnologyNo Comments
vidahost-logo Just over two years ago, I was chatting with a friend about how unhappy I was with my old hosting provider. He suggested that I checkout Vidahost and I’m so glad that I did.

I decided to give Vidahost a go; it was really easy to sign up, quick to transfer my blog and without any downtime. It didn’t affect my search engine ranking either. Vidahost offered me more features for less money. Vidahost features include:

vidahost-2
  • Really easy to transfer my domain name, website and email accounts.
  • More disk space: great for images and an ever growing blog/website.
  • Reliable Hosting, hardly any downtime. EVER.
  • Fast Servers – meaning that your website, uploads, images, music and videos load super quick.
  • Plenty of email accounts, subdirectories and SQL databases allowed. (Many more than my previous provider).
  • Easy to use through CPanel and My.VidaHost Dashboard. CPanel comes complete with WordPress and the other software/scripts you’d expect.
  • Truly outstanding customer support via live chat, email and a support ticket system. All Vidahost Staff I’ve wrote to have been friendly, quick and efficient.
  • They Back Up their Servers regularly.
  • Competitively priced with a range of packages, one that will suit everyone’s needs.
  • The ability to host multiple websites on one hosting package.
  • Unlimited Password Protect Directories.

I’ve been with Vidahost for two years and have never been so impressed with a hosting provider. They’ve made continual investment in the hardware and software throughout the time I’ve been with them.

My friend was looking for hosting and I recommended Vidahost to him, telling him all about my experience. He bought hosting for a month to give it a try and was so impressed that he bought an annual subscription. He said that Vidahost had exceeded all of his expectations.

And it’s not just my friends and I that are heaping the praise on Vidahost. Here are some testimonials from other Vidahost customers:

“No matter who I speak to I always feel that you guy’s are really helpful and very professional. 10/10. Thanks and well done to you all.” – Tony

“Another designer / developer recommended that I use Vidahost and I have not regretted the decision for a moment. Support has always been accessible and responsive, and the packages come with a full featured cpanel. I have since had the opportunity to recommend Vidahost to others and have moved another 2 domains to this hosting.” – Andrew Kennedy

“In short : Does what it says on the tin.
After being messed about and being treated like an insignificant inconvenience, by some far more well known names, I discovered Vidahost.
They’re efficient, friendly, there when you need them and don’t laugh when you’ve missed something glaringly obvious.
I’ve paid five times more for a tenth of the service I get from these people, and It’s become a mission to recommend them whenever the occasion arises.
Bravo Vidahost – I look forward to many more years with you.” – Allan J Wilkinson

(From: Vidahost Page – Customer Testimonials, Last Accessed: Saturday 2nd November 2013.)

Thanks for the last two years of superb hosting Vidahost; I look forward to the next two years and beyond.

If you’re looking to transfer your hosting or get some, without any hesitation I would recommend Vidahost. You can get 10% off your hosting by entering the Coupon: HOSTRED during the sign up process.

Review soon,

Antony

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Wednesday 6 November 2013
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