Talk Talk are incompetent and terrible at Customer Service. This is a summary of what I’ve learned from trying to place a new order with them.
My switch over date was supposed to be Monday 27th October 2014, with the router to arrive before and the Engineer to come on the day. No router arrived. No Engineer arrived. I complained to Talk Talk on their premium phone number, by email and by Twitter. I spoke to a Talk Talk Manager on the phone whose English I could barely understand and who could barely understand me. After 72 hours she still couldn’t tell me what the issue was with my order or what had happened with it. I called my old provider to arrange a further month of broadband and they told me that Talk Talk hadn’t even contacted them to let them know that they would be taking over the line.
Feeling irritated at this point, I told the Talk Talk Manager to cancel my order but apparently she couldn’t. I canceled my direct debit and told her this. I told her that I had emailed Talk Talk to confirm in writing my demand that they cancel the order. I informed her that I have a legal right to cancel the order, as the cooling off period is 14 days from commencement of the service being provided. And I still haven’t received any service from Talk Talk.
The whole point of switching to Talk Talk was to save money. Talk Talk’s incompetency and frankly terrible customer service has cost me £150. This £150 comes from: time off work speaking/emailing/tweeting them, time off work for the engineer visit, many phone calls to their premium line phone number and an extra two months broadband with my old provider (which has cost more as is a rolling contract).
I have now signed up to Plus Net for the same monthly price. So far, so good. They have done everything they said they would and have kept me informed throughout the process. The switch over date is today and all has gone well.
Last weekend I dragged boyfriend-A along to Lancashire Science Festival. We arrived, signed in and were given a programmes, maps and visitor passes. It was being hosted by the University of Central Lancashire (UCLAN), which had a special significance for me as UCLAN was where I completed Nursing studies sometime ago. It was nice to see that the campus has developed, while at the same time keeping some of the buildings that I studied and lived in. Walking around triggered many happy memories for me, but I wasn’t there for a trip down memory lane. We were there to explore all things science. All things geek.
Which started with Titan, a singing, dancing and joke-cracking robot. See photos below (click any image for full size photo):
Lancashire Science Festival Selfie with Titan.
Titan The Robot.
Titan 2
Titan 3
Titan 4.
Titan 5.
Titan 6. Mr Red Eyes.
Then boyfriend-A and I listened to a fascinating talk from @Drsurvival entitled Power Up Your Brain. I enjoyed the talk, but it would have been great to have two talks: one aimed at children & families and one aimed purely at adults. This was because I would have liked @Drsurvival to go into more of the biological and physiological detail.
We discovered a hall that had so many activities from a wide range of science and engineering organisations. My particular highlight was the CSI tent, where we learned more about the process of investigating crime. Then it was time for lunch, followed by Jo Blows Stuff Up!
Lancashire Science Festival ignited my imagination for everything science, engineering and technical. There was so much to get round, we spent most of the day there and only got through a small fraction of the activities on offer. I would have loved to have more time to do: the Science Dome Planetarium, Zoo Bus and Flash Bang Science. The free talks were over subscribed meaning that even pre-booking I couldn’t get tickets to attend Davros – An Audience with Davros and Science of Sherlock free talks. But I’m sure we’ll get around to some of these activities and talks next year.
Lancashire Science Festival is free fun for all the family. There were loads of young children there, loads of activities for them and they looked like they were having a fantastic time.
My advice on how to work the day: Arrive early and do the open activities in the morning. Then pre-book a talk or two for the afternoon.
Now, as you know, I’m not one to gossip but (looks over both shoulders)…let me tell you the latest me gossip.
I had a flare-up of abdominal pain in mid-April for about three weeks. Not fun. This accompanied by two other infections and a abscess in my wisdom tooth, made me feel exhausted, grumpy and down in the dumps. I saw my GP who sent me for blood tests and referred me onto a Gastroenterologist. I saw my Dentist who prescribed some antibiotics for the abscess. Then I saw a Gastroenterologist who wants a CT scan with dyes done. This has been booked for the day before my birthday. 🙁
During this period of ill health, I realised that when I feel bad, I spend money to make myself feel better. I overspent online buying things I didn’t really need. Then when I was feeling well enough, I went to the Trafford Centre and bought these:
I did feel guilty for buying these, as I didn’t really need them. But we’re allowed to spend a little money on ourselves from time to time, right?
But that’s not the biggest piece of gossip. That would be that: I’m in a relationship. Boyfriend-A, as I shall name him here, came along completely unexpected. He’s great. Everything I want in a partner. I’m sure you’ll learn more about him as time goes on. But for now, that’s all I want to share.
I just discovered the new SimCity game (which is actually not that new. It came out in November 2013 and I didn’t know about it till now). Boyfriend-A bought me a copy and we play together. It’s completely addictive and fantastic, apart from this disaster that happened today:
Simcity Screenshot: Lizard Disaster
Simcity Screenshot: Lizard Disaster
Oh and anyone who loves anything Sim-related will be pleased to know that The Sims 4 is coming out later this year. Here’s a video:
Despite being busy I’ve managed to write, edit and submit a dystopian short story. I hope to be able to give you an update on this later on in the year. I’m reading two fantastic books: Above by Isla Morley and Thief’s Magic by Trudi Canavan. Above is a phonemical and Thief’s Magic is a must-read for any fantasy fiction fan. Reviews on these titles will be coming soon.
I also have so many wonderful things to look forward to, including:
Going for a weekend away in A Lovely Welsh Cottage with Simon in May and then with Jayne in September.
Seeing McBusted live which will be one of my best birthday present ever. Thank you to a kind man for this.
Attending Lancashire Science Festival with Steve & Jayne. I’ve booked tickets in the moring for Dr Sarita Robinson’s talk ‘How to Power Up your Brain’ and in the afternoon Dr Ian Turner’s talk ‘The Science of Doctor Who.’
More good times with Boyfriend-A.
And celebrating the birthday’s of some of my friends and family.
Despite my health problems, I feel quite alive and happy to be living :). I can’t wait to have all of these good times and to write about them here.
Blog soon,
Antony
The Z-VIRUS Series
Z-VIRUS Powers
The Z-VIRUS mutates people’s DNA. The majority of infected people become zombies, but a minority seem immune but the virus causes them to develop powers.
At first these powers like invisibility, telepathy and telekinesis aided survival. But as the Z-VIRUS continues to mutate, the powers become more and more destructive.
Forced with no other choice, one group goes in search of a cure. But will they survive the roaming zombie hordes long enough to make an epic journey across the country to find the cure?
Join Alexis, Vis, Chan, Luke, Natalie, Grace, Chloe, Kyle, David and Goliath on this journey in Z-VIRUS Powers, the first instalment of this three part story.
Track Your Happiness.org is a new scientific research project that aims to use modern technology to help answer this age-old question. Using this site in conjunction with your iPhone, you can systematically track your happiness and find out what factors – for you personally – are associated with greater happiness. Your responses, along with those from other users of trackyourhappiness.org, will also help us learn more about the causes and correlates of happiness.
Fifty times I was sent emails with a link to a questionnaire about my current state of happiness. First it collated what day it was (I think collating the time would have also been useful), asked where I was, asked what I was doing and whether I had to do or wanted to do what I was doing. Here were my results:
Happiness Report – WeekdayHappiness Report – LocationHappiness Report – ActivityHappiness Report – Want to or Have to do what I’m doing?
Then I was asked about how focused I was feeling and how productive I was being. Here were my results:
Happiness Report – How Focused am I?Happiness Report – My Productivity
Then I was asked about the amount of sleep I had got the night before, along with the quality. At the time I wasn’t sleeping well. Here were the results:
Happiness Report – Amount of SleepHappiness Report – Quality of Sleep
There are a few human errors in this data. This was because on a few occasions, I checked the wrong box or clicked the wrong ratio button and clicked the next question button, before realising the error (a Back button would have been useful and eliminated these human errors).
In terms of data analysis a flaw is that the data is self-reported. That said, I don’t know how else you could measure something that’s as subjective as happiness is.
I really enjoyed taking part in this study and I found the data interesting. Some of the data I already knew – such as the amount & quality of sleep I was getting, but some of the data surprised me – such as how much time I was doing different activities.
The most surprising realisation for me was that the more I thought about happiness, the happier I became. So if you want to be happier, try thinking about happiness more and consider Tracking Your Happiness.
