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Talk Talk’s Incompetence and Terrible Customer Service

By Technology, The WebNo Comments
talk-talk-logo Talk Talk are incompetent and terrible at Customer Service. This is a summary of what I’ve learned from trying to place a new order with them.

My switch over date was supposed to be Monday 27th October 2014, with the router to arrive before and the Engineer to come on the day. No router arrived. No Engineer arrived. I complained to Talk Talk on their premium phone number, by email and by Twitter. I spoke to a Talk Talk Manager on the phone whose English I could barely understand and who could barely understand me. After 72 hours she still couldn’t tell me what the issue was with my order or what had happened with it. I called my old provider to arrange a further month of broadband and they told me that Talk Talk hadn’t even contacted them to let them know that they would be taking over the line.

Feeling irritated at this point, I told the Talk Talk Manager to cancel my order but apparently she couldn’t. I canceled my direct debit and told her this. I told her that I had emailed Talk Talk to confirm in writing my demand that they cancel the order. I informed her that I have a legal right to cancel the order, as the cooling off period is 14 days from commencement of the service being provided. And I still haven’t received any service from Talk Talk.

The whole point of switching to Talk Talk was to save money. Talk Talk’s incompetency and frankly terrible customer service has cost me £150. This £150 comes from: time off work speaking/emailing/tweeting them, time off work for the engineer visit, many phone calls to their premium line phone number and an extra two months broadband with my old provider (which has cost more as is a rolling contract).

I have now signed up to Plus Net for the same monthly price. So far, so good. They have done everything they said they would and have kept me informed throughout the process. The switch over date is today and all has gone well.

Mini-Rant Over,

Antony

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Friday 14 November 2014

OddPrints – Print Photos in Any Size (including 3×3 & 4×4)

By Technology, The WebNo Comments

earthy theme photo frame

I bought this photo frame (above) from Next a few years ago. I absolutely loved it, but couldn’t get photos printed in the 3×3 and 4×4 sizes that the frames required. I tried cutting the photos down, but they either didn’t look right or things/people that I wanted in the photo I’d have to cut off. So I ended up putting it away in a cupboard.

Recently, I came across the photo frame. I decided to have another look online for 3×3 and 4×4 photo prints and discovered OddPrints by Matt Burns.

Matt Burns recently said in email:

I wrote OddPrints mainly because I’m a programming-maths-nerd and I found printing photos for little frames really difficult. I figured what chance do casual computer users have?

Matt’s right he’s made it so easy; even a technophobe like me can work OddPrints. First you upload a photo, select your size (Below Left) and then choose any other options (Below Middle):

OddPrints Screen Shot

Upload your photo and select your size.
OddPrints Screen Shot

Choose your options.
OddPrints Screen Shots

How to print your own photos.

Then you can either print your own (Above: Right) with the guidelines on or get them professionally printed by OddPrints. I had mine printed by OddPrints; the quality of print and speed of postage were superb. When my photos arrived I simply cut them down and put them in the frames.

Hurray! A simple solution to my problem. I highly recommend having your photos printed by OddPrints. So if you need photos in odd sizes visit: OddPrints.

Blog soon,

Antony

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Friday 3 January 2014

Vidahost Review: Reliable Hosting, Outstanding Customer Service & Discount Coupon

By Reviews, TechnologyNo Comments
vidahost-logo Just over two years ago, I was chatting with a friend about how unhappy I was with my old hosting provider. He suggested that I checkout Vidahost and I’m so glad that I did.

I decided to give Vidahost a go; it was really easy to sign up, quick to transfer my blog and without any downtime. It didn’t affect my search engine ranking either. Vidahost offered me more features for less money. Vidahost features include:

vidahost-2
  • Really easy to transfer my domain name, website and email accounts.
  • More disk space: great for images and an ever growing blog/website.
  • Reliable Hosting, hardly any downtime. EVER.
  • Fast Servers – meaning that your website, uploads, images, music and videos load super quick.
  • Plenty of email accounts, subdirectories and SQL databases allowed. (Many more than my previous provider).
  • Easy to use through CPanel and My.VidaHost Dashboard. CPanel comes complete with WordPress and the other software/scripts you’d expect.
  • Truly outstanding customer support via live chat, email and a support ticket system. All Vidahost Staff I’ve wrote to have been friendly, quick and efficient.
  • They Back Up their Servers regularly.
  • Competitively priced with a range of packages, one that will suit everyone’s needs.
  • The ability to host multiple websites on one hosting package.
  • Unlimited Password Protect Directories.

I’ve been with Vidahost for two years and have never been so impressed with a hosting provider. They’ve made continual investment in the hardware and software throughout the time I’ve been with them.

My friend was looking for hosting and I recommended Vidahost to him, telling him all about my experience. He bought hosting for a month to give it a try and was so impressed that he bought an annual subscription. He said that Vidahost had exceeded all of his expectations.

And it’s not just my friends and I that are heaping the praise on Vidahost. Here are some testimonials from other Vidahost customers:

“No matter who I speak to I always feel that you guy’s are really helpful and very professional. 10/10. Thanks and well done to you all.” – Tony

“Another designer / developer recommended that I use Vidahost and I have not regretted the decision for a moment. Support has always been accessible and responsive, and the packages come with a full featured cpanel. I have since had the opportunity to recommend Vidahost to others and have moved another 2 domains to this hosting.” – Andrew Kennedy

“In short : Does what it says on the tin.
After being messed about and being treated like an insignificant inconvenience, by some far more well known names, I discovered Vidahost.
They’re efficient, friendly, there when you need them and don’t laugh when you’ve missed something glaringly obvious.
I’ve paid five times more for a tenth of the service I get from these people, and It’s become a mission to recommend them whenever the occasion arises.
Bravo Vidahost – I look forward to many more years with you.” – Allan J Wilkinson

(From: Vidahost Page – Customer Testimonials, Last Accessed: Saturday 2nd November 2013.)

Thanks for the last two years of superb hosting Vidahost; I look forward to the next two years and beyond.

If you’re looking to transfer your hosting or get some, without any hesitation I would recommend Vidahost. You can get 10% off your hosting by entering the Coupon: HOSTRED during the sign up process.

Review soon,

Antony

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Wednesday 6 November 2013

Typos

By Books & Authors, ThinkingNo Comments

I got an email recently about my Book Review: The Book of Tomorrow by Cecelia Ahern post with the Subject: Typos. See the email below:

Name: Sally O
Email: removed

Subject: Typos

Message Body:
Hello; I found your review of The Book of Tomorrow via Google. It is an entertaining review but has a great many typos. If this doesn’t bother you then that’s fine. If it does, might I suggest a quick proofing and edit? Things to fix =

about to loose everything
LOSE

couldn’t bare facing
BEAR

Rose, in to the gatehouse.
ROSALINE, INTO

which burn’t
BURNED

angry and board.
BORED

having latte’s
LATTES

older man, who she fancies.
WHOM

begin’s to realise
BEGINS

Sally O

Reply Required: No

I’d like to thank Sally O for taking the time to email me. I know that Sally O didn’t require a reply; but I wanted to use her email as an opportunity to write about the grammatical and occasion spelling errors you may spot on my blog.

All of the “typos” or grammatical errors Sally O points out in her email about my Book Review: The Book of Tomorrow by Cecelia Ahern post are most probably right. When I wrote the post that’s where my writing was at. Once I’ve hit the Publish button I don’t go back and edit it, but I do consider the errors and try to learn from them so that my writing improves. This is how my blog helps me to learn to write better and it also shows me how my writings developed over the years.

Interestingly I now spend more time editing a blog post than I do writing one. I’ll write a first draft, then read it carefully looking for grammatical errors. Usually in sentences I’ll find words that I don’t need or words that are in the wrong order. Occasionally I’ll have written a sentence that doesn’t make sense. It’s the editing that takes the time, but it’s the editing that brings out the quality to my writing.

So although it’s tempting to edit posts removing the errors I spot after they’ve been published; especially on posts that bring a considerable number of visitors to my blog like Book Review: The Book of Tomorrow by Cecelia Ahern (according to the WordPress Jetpack Stats Plugin) because the process helps develop and improve the quality of my writing and editing I’ll continue to leave the grammatical and occasional spelling errors as they are.

Take Care,

Antony

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Sunday 16 December 2012
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