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My Visit to the Apple Store & Time Machine’s True Test

By Technology, Thinking2 Comments
Apple-logo After my iMac’s hard drive failed (see My iMac and The Blue Screen of Death), I was quoted 5-7 days for repair.

On Thursday (day 4) I gave them a call to find out if they’d had chance to take a look at it. The Apple Rep. said that it was still in the queue, that there was nothing she could do as it hadn’t been the 7 days quoted and that they would call me when it was ready to pick up. I thanked her for taking the time to check.

By Saturday (day 6) I still hadn’t received a call from Apple. I became increasingly frustrated at the lack of communication from Apple and the lack of a working iMac. I started to read reviews of bad customer service experiences and even thought about going back to Windows on the Lenovo Ideacentre A720 27 inch All-in-One PC.

Steve called Apple. The Apple Rep. said that it would be ready in a few days. This was outside the 7 days quoted. Steve asked why they hadn’t called to let us know, the Apple Rep. was unable to give an answer. The Apple Rep. sounded generally unconcerned and was generally unhelpful.

So Steve & I decided to go into the Apple Store (Trafford Centre) on the Sunday (day 7) and speak to them. We arrived at around two in the afternoon and headed to the Genius desk. They said that it wasn’t ready so I politely asked to speak to a Manager. The radioed Manager arrived, I explained my story and he didn’t look like he was going to help.

apple-mountain-lion-hard-drive-icon But then a second Manager interupted, spoke to the first manager and then addressed me. He said it would be repaired that day and advised me to come back twenty minutes before closing.

At five thirty Apple called to say my iMac was ready for collection. Steve & I went to pick it up. I spoke to the Apple Engineer who said he had replaced the hard drive. He said that as part of Apple’s new Quality Improvement Program he did a test and it had red flagged the graphics card, so he had replaced that as well. Both covered under the EU law. I thanked him and took my iMac home.

The repair being done on the day did restore some of my faith in Apple. However some of my disappointment remained and I realised it was because of the lack of communication when Apple knew they wouldn’t meet their quoted turn around time. I think because Steve & I turned up at the Apple’s Store they prioritised my repair; otherwise I could possibly still be waiting now.

I got my iMac home and Time Machine’s true test was about to take place. I set my iMac up as a new one and then restored from my Time Machine backup using Migration Assistant:

apple-os-mountain-lion-migration-assistant

The restore took time but worked perfectly and this rebuilt some more of my faith in Apple. I had to re-enter the product key for Microsoft Office and re-sign into a few other Applications, then I was back in business. Relatively hassle-free.

The lesson learned from this experience: don’t rely completely on one machine. I’m considering getting some sort of other computer/laptop so that I can continue as normal if my iMac goes down.

Write soon,

Antony



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Book Review: Wedding Night by Sophie Kinsella

By Amazon, Books & Authors, Reviews2 Comments
wedding-night-sophie-kinsella-cover In Wedding Night by Sophie Kinsella we meet sisters Lottie and Fliss.

Lottie is sure Richard her boyfriend is about to propose, but when he doesn’t Lottie ends the relationship.

Then Ben, Lottie’s first love from 15 years ago gets back in touch and tells her that he’s never stopped loving her. He drunkenly proposes and she agrees to marry him with one condition:
no sex until the Wedding Night.

Fliss is going through a difficult divorce and adjusting to being a single mother to her son Noah. The divorce is making Fliss bitter and she’s starting to feel that getting married to Daniel was the worst mistake she ever made; Noah being the only good thing to come out of the marriage.

Fliss receives a call from Lottie telling her that Richard & she have broke up and that she’s going to marry Ben. Fliss is understandably more than a little bit concerned. Especially as Lottie has a habit of making ‘unfortunate choices’ when experiencing emotional trauma – like that time she joined a cult.

Fliss decides that this marriage to Ben is another ‘unfortunate choice’ and must be stopped. When Fliss fails to stop the wedding, she puts all her efforts into stopping the Wedding Night so that the marriage can be annulled.

Wedding Night is written with chapters in both Lottie and Fliss’ perspective and starts as comfortably predictable at the beginning, but as the book progresses the predictability becomes increasingly frustrating to the reader.

As with all of Kinsella‘s books the element of fantasy and escapism came in the form of a very wealthy business man whose a love interest for the main character. In Lottie’s case, this was Ben. This was a missed chance for Kinsella be more creative and use a different fantasy element.

The description lacked detail, relying far too much on the readers imagination. Compared to Kinsella‘s previous books, the characters in Wedding Night felt dumbed down and lacked any emotional depth. The reader gets to know Fliss a lot better than Lottie which is dissatisfying as the story is suppose to be about Lottie’s Wedding Night.

Mid-way through the book Fliss decides to read Lottie’s diary. The diary Lottie wrote when she was eight-teen, when she first met Ben during her gap year on the Greek Island of Ikonos. This was a perfect opportunity to add some depth to Lottie’s character, as well as give the reader some idea of the past relationship between Lottie & Ben, but Kinsella completely missed this, much to the readers disappointment.

Kinsella clearly tried to write a comedy and there were a few funny chapters; but many fell short of causing a smile, let alone a laugh. Kinsella‘s desire to write humorous chapters seemed to be at the sacrifice of the plot, which felt filmsy and put together with numerous hints that were as subtle as anvils falling from the sky.

Kinsella really lost her way with this book. Wedding Night was more chick-trash than chick-lit. Kinsella is regarded as Queen of chick-lit, but if she writes another book like this she is likely to loose her crown.

Wedding Night by Sophie Kinsella is available to buy on Amazon.

Review soon,

Antony

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