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Many companies these days under estimate the value of good customer service to it’s customers. I have over the last 12 months experienced very poor customer service from serveral large companies including: a well-known British Telecommunications company, a mobile phone company (containing a 2 in it’s name) and a bank (which has singing bank managers in their adds). I thought about creating a wall of shame to name and shame these companies, but I wouldn’t want to give them the publicity. The problem with these companies ofcourse is that they have millions of customers most of which will put up with this poor customer service.
Well not me. I change companies, even if I have to pay more. That’s the value of customer service to me!
However I have decided to name some companies that would go in my Hall of Fame, if I had one. Two companies that have always given me excellent customer service are Amazon and ASDA. Of course you only test a companies customer service when you have a problem with their goods / services. I guess I am lucky that most of the time I don’t have a problem with goods / services that I purchase.
Where does this post come from? You are probably asking yourself. Well over the weekend David and I ate at a resturant. I was dissatisfied with the mash I ordered with my lamb cuttlets. It was suppose to be freshly made (for the price we’d paid) but it turned out to be smash. You know, the horrible instant stuff out of the packet. I complained and got the drinks for free and the meals half price, with an apology. That for me is excellent customer service.
Rant over.
Antony
About
Antony Simpson - Author, Blogger, Nurse & Witch.
Author of five books:
Ways The Human Can Go Wrong
Are you a Doctor, Nurse, Healthcare Assistant or Other Healthcare Professional? Or a Student?
Ways The Human Body Can Go Wrong covers every system of the body, what can go wrong when the body malfunctions or fails, symptoms (including why these happen) and cures/treatments available.
It includes knowledge around essential skills for Clinical Excellence such as Assessment, All Age Observational Norms, Models of Care, Communication/Handover Tips, the role of Specialities, Medication Tips, Dealing with Errors, Documentation Advice and a list of Useful Resources.
It is written in plain English, but highlights important medical terminology. It has been written at a level where someone from a non-medical background can pick it up and learn, but that it is still valuable to those with significant Clinical Experience.
My Royal Navy Friend
My dear friend Roy decided to follow in his family’s footsteps and enlist in the Royal Navy.
I wanted to maintain our friendship, to continue to support Roy, to make him laugh and to entertain him. So I came up with the idea of sending him a weekly email on random topics.
These emails were on a variety of topics, always being entertaining, sometimes being interesting, sometimes funny and occasionally being serious.
Topics included: Jokes, Puzzles, Inspirational Quotes, Future Technology to Be Excited About, How to Fight A Shark, How to Woo A Turtle, Some of the Most Amazing Jobs in the World, Facts About Castles, Do Aliens Exist?, The Kindest Humans, A List of Cakes, 13 Weird Body Facts, 20 Super Space Facts, Ancient Egyptian Curses, 10 Weird Olympic Games, The Great Emu War of 1932, Quiz: Flags of the World, Legendary Characters from the UK and others.
My Royal Navy Friend is a copy of these emails. In total, there are 52 emails. Dispersed throughout the book are also Royal Navy facts and stories.
The Alcohol Therapy Workbook
This workbook has been designed for anyone that is struggling with alcohol or has struggled with alcohol in the past.
It is written in a Motivational Interviewing style, one of the key therapies used to support people with alcohol issues. It has been designed using a trauma-informed approach and is strength–based.
What you will find in this book is more than just worksheets about alcohol. You’ll find all the tools someone needs to get into recovery from alcohol and stay there. It’s a therapy-based book, not an alcohol-based book.
SpellCast
SpellCast is a comprehensive compendium of spells, oils, charms and talismans. It is purely a book about magic, folk magic for the 21st century. The spells are ones that are tried and tested, with some that will stand the test of time.
In SpellCast you will read about the power of Instant Magic, of Banishment & Bindings, Blessings, Cleansing, Communication, Death, Employment, Finance & Money, Fertility, Friendship, Happiness & Joy, Health, Love & Relationships, Luck Magic, Protection, Transformative Magic and WishCraft.
This book will change your life. Your life will be abundant in all meanings of the word.
Mental Health Wisdom
This book contains everything that you need to know about mental health and mental illness.
Mental Health Wisdom is divided into three sections.
Understanding is section one and is all about the facts of mental health.
In section two, Empathy Through Lived Experience, the author shares his personal experience of mental illness.
Life Hacks is section three. It’s all about self-care and quick and easy ways to improve your mental health, prevent mental illness or relapse of mental illness.
Mental Health Wisdom
Mental Health Wisdom contains everything that you need to know about mental health and mental illness.
Mental Health Wisdom is divided into three sections.
Understanding is section one and is all about the facts of mental health.
In section two, Empathy Through Lived Experience, the author shares his personal experience of mental illness.
Life Hacks is section three. It’s all about self-care and quick and easy ways to improve your mental health, prevent mental illness or relapse of mental illness.
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