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bottom-up approach

A Meeting, a Massage and a Meal

By Friends & Family, Health, ThinkingNo Comments
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In response to my exposé report, the Head of Quality and Head of PALS (Patient Advice & Liaison Service) from the Northwest Boroughs Healthcare NHS Trust met with me to discuss my concerns around the care I received. I was uneasy about the meeting and anxious, but it went extremely well.

The Northwest Boroughs Healthcare NHS Trust have taken my report seriously and the feedback has been responded to with both top-down and bottom-up approaches.

The meeting couldn’t have gone better and I left feeling very assured that they had not only taken my concerns seriously, but responded to them appropriately. They are due to write a formal response to me in due course.

I followed this with a self-care treat of a 60 minute full body massage. This was relaxing and de-stressing. It was a GroupOn deal, I’ve never used GroupOn before, but it’s great for trying out new experiences or businesses at a reduced price. So check it out.

Yesterday I attended a meal to celebrate what would have been Alex, my younger brother’s 28th birthday.

Words that sum up my last few days: unease, anxiety, bravery, changing things for the better, relaxing, de-stressing, remembrance, celebration.

Blog soon,

Antony

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