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North West Boroughs Healthcare NHS Trust Fails to Respond to My Complaint

By Sunday 26 January 2020Health

On the 02/11/19 I completed an exposé report on the care I received and observed others receive back in September 19. You can learn more about my experience here. I sent it to North West Boroughs Healthcare NHS Trust and was impressed by their prompt response.

The Report has been written and submitted as a formal complaint.

The North West Boroughs Healthcare NHS Trust initial response was that they’d investigate my complaint and report back to me by 21/12/19.

But they have failed to report back to me or to make contact to let me know that their response will be delayed.

I have contacted them to ask for feedback. I have also reported my experiences to the Care Quality Commission.

I am debating as to whether to send my report to the media or to publish it online. For now, I’m holding off on these two options, in the hopes that the Trust will come back to me with a meaningful response.

I will keep you updated.


Edited: 29/01/20, 19:11: The Trust has made contact and arranged a face to face meeting to discuss my concerns.

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