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Adios Vodafone – After A Nightmare Trying To Upgrade, Hello Giffgaff

By Life, Money / Finances, Shopping, Technology, ThinkingNo Comments

Recently my old iPhone 5 battery started dropping it’s charge. So as a loyal long term Vodafone customer, one that had been with them for years, I decided to speak to them about an early upgrade. They said I could and I opted for Apple’s iPhone 6 Plus (64GB, GOLD) as a new handset, which they said would be delivered the next day.

After three weeks of telephoning Vodafone customer services practically on a daily basis and receiving many broken promises, I still had no new handset. I felt frustrated, that the order was no further forward and like anything that they said to me on the phone would be a lie. Despite how I felt, I always remained pleasant and patient. But I decided to cancel my telephone upgrade order and re-order the upgrade in store.

My local store had Apple iPhone 6 Plus (64GB, GOLD) in stock. Hurray! But wait, I couldn’t have it because of their IT systems still showing the original upgrade order as open – despite me cancelling it and reassurances from Vodafone customer services on the phone that I would be able order in store. I tweeted my frustration to them, not that the staff in store, on the telephone or on twitter seemed to care.

I’d lost my trust in them. A search online revealed that I wasn’t the only one experiencing issues upgrading. Vodafone’s problems seem to be:

  • Their IT systems. An order gets canceled because they don’t have the handset in stock, but the order still shows as open and gets stuck.
  • The warehouse stock levels, warehouse management (in terms of ordering more handsets before they run out) and distribution.
  • No complaints department or way to escalate order issues to get them sorted.

Up until this experience, Vodafone have always been good with me. But this experience felt like a bad joke. I decided to show them what I thought of this experience by walking away and taking my wallet with me.


Get a free giffgaff Sim

giffgaff-logo A friend on Facebook recommended that I sign up with GiffGaff. I did and everything went smoothly. The handset was delivered the next working day as promised. It’s been a brilliant, easy and enjoyable service so far.

Here are some advantages of being with GiffGaff and how they are different to other providers:

  • They do sim only deals or handset and sim deals.
  • You buy the handset as a credit agreement. Meaning you can pay a small or larger deposit, choose the term of the credit agreement and it’s all really clear and easy to understand.
  • All handsets come unlocked, so can be used on any network.
  • You buy monthly goodbag packages, rather than having a fixed term contract.
  • You can leave GiffGaff at any time by turning off the auto-renew goodybag and getting a sim card for another network.
  • They’re competitively priced – cheaper than most other companies from the prices that I’ve seen.
  • Free GiffGaff to GiffGaff calls.
  • They regularly listen to customers and take their ideas on board.
  • And much more…

So if you’re looking to switch mobile phone providers, I’d highly recommend GiffGaff.

Blog soon,

Antony


Get a free giffgaff Sim

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Friday 19 June 2015

Finally…in Recovery and getting Back to Life

By Health, Life, ThinkingNo Comments
me-drinking-coffee

Me Drinking Coffee. Slowly Getting Back to Life 🙂

 In January, everything stopped. I stopped being able to function and was ill. The truth is that I had been ill for a long time before this, but that I had continued to solider on – hoping that I would start to feel better.

Here were some of my symptoms:
Tick Box Bullet Point No concentration span. I wasn’t able to watch TV or films, read or write. I didn’t feel safe to drive, so I didn’t.
Tick Box Bullet Point Short term memory loss.
Tick Box Bullet Point Feeling constantly exhausted despite sleeping for many, many hours.
Tick Box Bullet Point Some insomnia and night terrors.
Tick Box Bullet Point Back pain – despite resting and regularly completing physiotherapy exercises.
Tick Box Bullet Point Head aches.
Tick Box Bullet Point Stomach ache/constipation despite eating a reasonably good diet.
Tick Box Bullet Point Poor personal hygiene and not cleaning my home environment.
Tick Box Bullet Point Overeating or forcing myself to eat despite feeling that I didn’t want to.

Tick Box Bullet Point No motivation – I found it extremely difficult and tiring to do the smallest of tasks.
Tick Box Bullet Point Reckless spending of money – mostly through online shopping.
Tick Box Bullet Point Any extremely variable mood which changed throughout the day and night. From being void of any feelings to a tornado of fast swirling feelings including: guilt, inadequacy and feeling like a failure.
Tick Box Bullet Point Anxiety – resulting in becoming antisocial and finding it difficult to leave home.
Tick Box Bullet Point Worry and panic about what people would think of me.
Tick Box Bullet Point Feeling hopeless, which is the worst feeling in the world.
Tick Box Bullet Point Feeling like I was loosing my mind.
Tick Box Bullet Point Feeling like I was falling down a dark bottomless pit.
Tick Box Bullet Point Feeling frustrated at not being able to snap out of it and that nothing I did made a difference to how I felt or my ability to function.
Tick Box Bullet Point Overly self-critical thoughts and zero self esteem. A critical inner voice that was loud and repetitive.
Tick Box Bullet Point At two particularly bad points I suffered from compulsions to end my life.
Tick Box Bullet Point In short, feeling like my mind, body and soul were being devoured and destroyed by this illness.

So I went to see my GP who completed the PHQ depression test and diagnosed me with severe clinical depression. At several points throughout my treatment, this test was repeated to check on my progress. At one point, I was scoring 24 out of a possible 27. My GP started me on antidepressants and encouraged me to self-refer for counselling.

The first antidepressant didn’t work, despite gradually increasing the dose to the maximum. Apparently this is really common, happening to at least 50% of people. So my GP gradually withdrew the first antidepressant and then started me on another – which thankfully is working. I self-referred to counselling, had an assessment and to this date am still on the waiting list.

January to May has felt like a write-off in every sense of the word. But I feel extremely lucky to have made it through this dark and difficult time. What’s that phrase? Ah yes…I believe I made it through by the skin on my teeth.

Looking back, I’ve had depressive tendencies for at least the last few years. I’ve been rubbish at spotting the symptoms in myself, but am much more aware of signs, symptoms and triggers now.

I’m still in recovery and it is a gradual process. I’m still on the antidepressants and will be for sometime. I’ve started taking multivitamins to make sure my body and mind is getting what it needs. But now I’m feeling good, better than I have felt in years. I’ve even started laughing again, proper belly laughs, which I haven’t done for what feels like forever.

Now I’m getting back to life. I’ve thanked those close to me for their support, love, care and kindness. I’ve gone back to work and realised that I have the most brilliant, amazing and fantastic work colleagues. They’ve been so supportive and I feel so lucky to work with such wonderful people.

Blog soon,

Antony

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Friday 22 May 2015

Technology Review: The iPhone 5

By Reviews, TechnologyNo Comments
iPhone 5 White I recently upgraded to the iPhone 5 (white, 32GB) from my iPhone 4 (black, 32GB). The upgrade was free as I sold my iPhone 4 back to the network.

I was excited when iPhone 5 arrived and as soon as I got my hands on it I noticed it was a lot lighter and slightly taller than previous iPhones. But this excitement soon turned to frustration as I tried to transfer my Apps, Contacts, Photos, Music and other data over to the new iPhone 5.

First I tried to Backup my iPhone 4 on iTunes to Restore on the iPhone 5, but apparently when I’d set up the iPhone 4 I hadn’t checked a box in iTunes and it wanted to erase my iPhone 4 before it could Sync it.

I managed to workout how to Transfer my Purchases on iTunes, then I completed a Backup of my iPhone 4 and Restored it on the iPhone 5. I thought I’d cracked it; but then I noticed that all my Apps weren’t organised how they used to be on my iPhone 4. Now I know that my Apps being unorganised doesn’t seem like a big deal but I love Apps and have hundreds of them organised in folders. The folders help me find the right App quickly and efficiently. After browsing the web I finally found a solution an iCloud Backup & Restore.

The iCloud Backup & Restore was a slow process and once it had finished it had to download all my Apps again, but at least it put them in the right places. I had to sign into all my Apps (like Facebook, Twitter, etc.) again and put my music back on. So the switch from iPhone 4 to iPhone 5 was a right hassle and I couldn’t help but be disappointed with Apple who usually make things so easy.

Once it was finally set up I began to look for things I like. Firstly I like Siri the voice controlled Personal Assistant. Some of his answers to questions were funny and below are some Siri funnies:

Siri Funny Happiness Siri Funny Family
Above: Siri’s definition of happiness.
Above: Siri thinks of me as family.
Siri Funny Meaning of Life 1 Siri Funny Meaning of Life 2
Above: Siri defines Life 1.
Above: Siri defines Life 2.
Siri Funny Flirting Siri Funny Marriage
Above: Is Siri flirting with me?
Above: Siri and I discuss marriage and his/her gender.

I like the taller screen although I think Apple could have used the opportunity to make it wider as well. I thought the retina display in the iPhone 5 would make a massive difference to my user experience, but it didn’t. This is presumably because of the size of the screen.

The iPhone 5’s camera is brilliant and I particularly like the new panorama feature. The headphones look & feel revolutionary with the sound being of a excellent quality, but they do take a bit of getting used too. Apple’s experience of making hardware & software compatibile means that the iPhone 5 and iOS 6 work together to give a noticeable increase in speed. It also feels like Apps crash less often.

iPhone-5-Lightning-connector The Lightening Connector is slimmer and able to go into the iPhone 5 either way which is handy when trying to plug it in before bed in the dark. But it soon came a source of frustration as the new connection meant it now longer worked with my speaker/dock device. I bought an Apple Adapter, but unfortunately this only allowed charging and not audio transfer.

I eventually found a work around by plugging one end of a AUX Wire into the back of the speaker/dock device and the other end into iPhone 5 headphone socket. But this turned out to be the first of a few dislikes.

Since the iPhone 5’s launch a few months ago there’s still a lack of speaker/dock devices with for lightening connection, as well as other accessories (e.g. cases, car hands free kits, etc.). This is a disappointment as I hadn’t realised how often I listened to music on my speaker/dock device or how often I had my hands free set up in the car.

The positioning of the aerial in the iPhone 5 regularly causes interference with my stereo in my car. This interference lasts more than a couple of seconds and interrupts my enjoyment of whatever I’m listening to. Something my iPhone 4 never did.

The iPhone 5 touchscreen is less sensitive sometimes requiring multiple taps for it to sense what you’ve pressed. Although only minor, at times it is frustrating and is another of my dislikes.

We live in a world where we are required to multi task. Yet the iPhone 5 still doesn’t allow me to actively run multiple apps and flick between screens. This is something I dislike about the iPhone, especially as other phones can do it.

Many reviewers have dubbed the iPhone 5 as an evolution rather than revolution; I would have tended to agree with this statement if there had even been enough evolution to warrant the cost. As it is, the iPhone 5 was a huge disappointment from Apple with only very minor changes (not all of are which good!) from the iPhone 4. I would seriously encourage people thinking of upgrading to speak to people who have already upgraded/bought the iPhone 5 to hear about their experiences.

In a post coming soon I’ll give my advice to Apple around how to make the iPhone 6 successful, as well as my thoughts on what else they could be doing better.

Write soon,

Antony

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Sunday 3 March 2013
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