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Wireless again thanks to BT

By Technology, The WebNo Comments

I had been having some problems with connecting wirelessly to my BT Home Hub. I ended up plugging it in by the wire to the hub and even then it was slow. I emailed BT expecting never to get a response or waiting weeks to get it sorted (which was driving me mad, because I couldn’t write blog posts at my leisure).

BT called me back the following day (I had wrote the email late at night before bed). I missed some of their calls to my mobile as I was at work. And then as soon as I got home my home phone went off. I answered some of the secruity questions and the guy on the phone from BT took control of my computer via the Internet and sorted out my problem in just 10 mins. In the past BT’s customer service hasn’t been good and my past blog posts have reflected this.

So BT:
I’m most impressed. Thanks again for enabling me to blog from my softa.

Antony x

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Wednesday 23 September 2009

The dreded BT

By Rants, Technology2 Comments

I placed an order for a phone line and broadband online with BT. I had no choice than to go with BT as I needed a phone line “installing”. They were suppose to be coming to install a line (at a charge of £125!) on my birthday (14th May 09). By “install” they mean flick a switch on the green box outside. I waited and waited but they did not turn up (or bother to let me know).

So I rang them and they stated the order is “stuck” in the system. Whilst on my Blackberry Storm to them they couldn’t hear me and I couldn’t hear them. They asked me if I had a land line they could call me back on. My response: “If I had a land line, would I be ringing you to have one installed?” Honestly sometimes the stupidity of BT staff amaze me.

The order was replaced after several broken conversations and they finally managed to come out today, install a line and post out my BT Hub (that also arrived today).

Prior to this suffering from Internet Withdrawl, I decided to get Mobile Broadband. I saw an 02 dongle and picked it up. Can you believe that it didn’t pick up a single wireless network? I took it back and got a 3 dongle, worked like a charm. Well done to three for beating 02 on signal (I have to admit, that I never saw that coming in a million years!).

Meanwhile, in my on-going struggle with technology I still couldn’t have a clear conversation with anyone on my Blackberry Storm. So I took it in to the shop, guess what the problem is? It needs a software upgrade, only the handset wont allow me to do it. So it has been sent off to the repair centre for something that should be able to be done at home.

My advice:

  • Avoid BT were ever possible – they are the biggest communication company, yet can not communicate amoungst themselves.
  • Don’t buy a 02 Mobile Broadband dongle it wont have converage, buy Three Mobile Broadband.
  • Don’t buy a Blackberry Storm, all I am hearing (and experiencing) is endless problems with the hand set.

    Rant over,

    Antony

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    • Wednesday 27 May 2009
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