Hi all, I love to blog about good products & customer service and equally rant about bad products & poor customer service (see The value of customer service). I have often thought about having a Wall of Fame and a Wall of Shame on the site. But while looking for a decent hair dressers in [...]
Many companies these days under estimate the value of good customer service to it’s customers. I have over the last 12 months experienced very poor customer service from serveral large companies including: a well-known British Telecommunications company, a mobile phone company (containing a 2 in it’s name) and a bank (which has singing bank managers [...]