I placed an order for a phone line and broadband online with BT. I had no choice than to go with BT as I needed a phone line “installing”. They were suppose to be coming to install a line (at a charge of £125!) on my birthday (14th May 09). By “install” they mean flick a switch on the green box outside. I waited and waited but they did not turn up (or bother to let me know).
So I rang them and they stated the order is “stuck” in the system. Whilst on my Blackberry Storm to them they couldn’t hear me and I couldn’t hear them. They asked me if I had a land line they could call me back on. My response: “If I had a land line, would I be ringing you to have one installed?” Honestly sometimes the stupidity of BT staff amaze me.
The order was replaced after several broken conversations and they finally managed to come out today, install a line and post out my BT Hub (that also arrived today).
Prior to this suffering from Internet Withdrawl, I decided to get Mobile Broadband. I saw an 02 dongle and picked it up. Can you believe that it didn’t pick up a single wireless network? I took it back and got a 3 dongle, worked like a charm. Well done to
Meanwhile, in my on-going struggle with technology I still couldn’t have a clear conversation with anyone on my Blackberry Storm. So I took it in to the shop, guess what the problem is? It needs a software upgrade, only the handset wont allow me to do it. So it has been sent off to the repair centre for something that should be able to be done at home.
My advice:
Rant over,
Antony
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Oh you don’t want BT! Once the line is installed go somewhere else!! £125 is shocking… why they don’t install a phone line line they do the electric and gas and water I do not know. BUT! Congratulations for being proper grown-up and that and oving int oyour own place!! I’m jealous… but very happy for you. A lot of things in that bathroom btw 😉
Hi Mike,
I don’t have a choice. If I cancel with them now there is a charge of £70-90.
🙁
Thank you for the congratulations – it seems as though you are on the move too?
My bathroom is filled with shower gells (see Addiction to shower gells?).
Hugs,
A x